Frequently asked questions

Browse available classes on the course enrolment page, open a course detail page and click “Enrol now”. The system will guide you through personal or proxy enrolment, learner details and any required certificates. After submission you can track approval status in the student centre.

Proxy enrolment is for registering relatives or colleagues on the same class. Choose “Proxy enrolment” and enter each learner’s details. Every learner must meet the course prerequisites; incomplete information may cause the application to be returned.

Prerequisite review usually takes 1–3 working days. Results are emailed and can also be checked in the student centre. After approval, please complete payment within the stated deadline to reserve your place.

Browsing courses does not require login, but submitting an enrolment requires a student account so you can track applications, payments and certificates.

Individual enrolments support online methods such as credit card and QF Pay (availability depends on the payment page). Corporate training can settle by bank transfer or agreed methods per quotation; see finance guidance in the corporate portal.

If payment is incomplete, the order stays pending and the place is not guaranteed. Check card limits and network, then retry from the student centre. If it keeps failing, keep the error screen and contact 2530 8028 or info@stjohn.org.hk.

After successful payment, an e-receipt is emailed and can also be downloaded from student centre order records. Corporate clients can view and download invoices under Finance & Invoices in the corporate portal.

Some advanced first aid courses require a valid basic certificate (e.g. EFA / SFA) or other specified qualifications. Upload certificate scans as prompted; payment opens after verification. Exact requirements are listed on each course detail page.

After completing the course and assessment, the e-certificate is usually uploaded to the student centre within a few working days. Validity is calculated from the issue date; renewals follow certificate details or training centre advice.

Before class starts and subject to policy, submit a transfer request in the student centre. The new class must have capacity; orders usually have a reschedule limit. Results are emailed.

Cancellations for personal reasons follow the refund ratio based on days before class start (see enrolment terms). If St. John cancels or reschedules a whole class, a full refund or transfer is usually offered. Refunds typically return to the original payment method within 5–7 working days.

Some courses allow seat transfers before class starts. The recipient must meet the same prerequisites and pass verification. Submit the request in the student centre with identity and qualification documents.

Go to the corporate enrolment page, estimate fees with the quotation calculator and submit a class request. After approval, company representatives can manage learners, progress and invoices in the corporate portal.

Yes. Upload an Excel list in the corporate portal for the relevant course. The system validates data and qualifications; incomplete or ineligible records can be fixed, added or replaced in the portal.

It depends on the course; corporate private classes usually have a minimum headcount. If not reached, coordinators may suggest rescheduling, merging or cancelling. Final arrangements are confirmed in writing.